Returns and Exchanges
1. Return Policy Overview
We want you to be completely satisfied with your purchase. Our return policy allows you to return eligible items within 30 days of delivery for a full refund or exchange.
2. Eligibility Requirements
Items must be unworn, unwashed, and in original condition with all tags attached. Proof of purchase is required for all returns and exchanges.
3. Non-Returnable Items
The following items cannot be returned:
- Undergarments and swimwear
- Clearance items
- Personalized or customized products
- Gift cards
4. Return Timeframe
You have 30 days from the delivery date to initiate a return. Returns received after this period may be denied or subject to restocking fees.
5. Return Process
To start a return:
- Log into your account
- Select the order containing items you wish to return
- Choose the items and reason for return
- Print your return label
6. Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error. Original shipping fees are non-refundable.
7. Refund Processing
Refunds are processed within 5-7 business days after we receive and inspect your return. The refund will be issued to your original payment method.
8. Exchange Process
Exchanges are subject to product availability. To exchange an item:
- Initiate a return for the original item
- Place a new order for the desired item
9. International Returns
International customers are responsible for:
- Return shipping costs
- Any customs fees or import duties
- Ensuring proper documentation
10. Defective Items
If you receive a defective item, contact us within 48 hours of delivery. We will provide a prepaid return label and process a replacement or refund.
11. Return Exceptions
Some items may have different return requirements due to size, weight, or value. These exceptions are noted on product pages.
12. Store Credits
If you prefer, we can issue store credit instead of a refund. Store credits never expire and can be used for future purchases.
13. Return Status Tracking
Track your return using the provided return tracking number. Allow 24-48 hours for tracking information to update after carrier pickup.
14. Return Address
All returns should be sent to our designated returns facility. Using any other address may delay or prevent processing of your return.
15. Holiday Returns
Items purchased during holiday seasons may have extended return deadlines. Specific dates are announced each holiday season.
16. Final Sale Items
All sales are final on items marked “final sale.” These items cannot be returned or exchanged unless defective.
17. Return Limitations
We reserve the right to limit returns or refuse service to customers who abuse our return policy.
18. Packaging Requirements
Please use the original packaging when possible. Items returned without original packaging may be subject to reduced refund value.
19. Restocking Fees
Certain items may be subject to restocking fees:
- Electronics: 15% restocking fee
- Special order items: 25% restocking fee
- Opened software: 50% restocking fee
20. Warranty Returns
Items covered by manufacturer warranty must follow specific warranty return procedures. Contact customer service for warranty claims.